By shopping with us through our website you enter into a user agreement and are bound by and accept our terms and conditions laid out here.
To protect both us the seller and you the buyer we have taken time to produce and prepare a full list of simple rules and regulations to adhere to.
Sometimes when we add new product it can sell out very fast upon release, when you add a product to your cart this does not mean you have
purchased the item until you have completed checkout, items are only held in a cart for a few minutes before they will go back into stock.
Please note in the event an item is out of stock you will be notified as soon as possible. Lot's of our product sells out instantly when added online,
we offer the fairest way which is a date/time announcement in advance and it's sometimes a case of 'fastest fingers first'.
It should also be noted we don't accept or offer pre-sales in advance so please don't ask.
PAYMENT:
We accept all forms of participating debit and credit cards and Paypal payments from all over the world. Paypal is the secure merchant we use to
process all payments and is 100% safe and secure. We do not accept personal cheques or bank transfers. Any payments that come through as
eCheques will not be posted until they clear. All orders will be sent to the address associated with payment as well as the receipt transactions and
notifications will be sent to the email address used when buying. Occasionally people say they received no correspondence when purchasing,
if you're order is successful you will be notified straight away on our shop and then you will receive a Paypal transaction receipt.
Please note, due to time issues it is impossible for us to notify you of a dispatch email.
DELIVERY:
Our online store is open 24 hours a day, 7 days a week. Personally, however we aren't quite robots but tend to operate on average
of around 12-15 hours a day, 5/6 days a week, so we always aim for a super fast turnaround with purchases, however we do ask you to allow the
following guidelines during normal working weeks :
3-5 working days to receive your item within the UK, 7-10 days Europe and longer RoW, each Country of course can vary. We also ask you to
understand that weekends aren't classed as working days, if you make a purchase on a Friday evening please don't expect it the day after. Please
also note during bank/public holidays or during the festive period delivery is always going to take a few days longer. Nobody likes waiting for
parcels, we know that. We always offer a fast and reliable service where we can. Please do NOT use the social networks to ask about an order, as
you will not get a response there, because orders contain personal details and it's not the correct form of contact. Please only contact us via email
if you need to ask a question about your order, please also allow the above guidelines to pass before asking about deliveries if in the rare event an
item still hasn't arrived in the usual alloted time guidelines above.
POSTAGE:
All of our items are sent out using the services of Royal Mail, unless stated otherwise. All items in the UK are sent with First Class 'Royal Mail Signed
For' unless clearly stated otherwise. This is a tracked service which requires a signature. In the event you miss delivery it is your duty to rearrange
delivery with Royal Mail. If you miss delivery and the item is returned we will contact you upon receipt, it is your duty to cover the costs of
re-sending.
Each year postage costs increase and where possible we try our best to share the costs with the customer. PLEASE NOTE: All items we post are
logged on an official Certificate of Bulk Posting Proof with everything we send out UK, Europe and the rest of World this includes reference
numbers for UK and this is our proof of postage. We are NOT liable for items after we have posted them.
INTERNATIONAL customers: Items are sent out overseas using the standard 'International Airmail' service. If you want your item sending out
trackable/signed for then you must purchase the extra signed-for option as this will be of extra cost to you (on top of the standard postal weight
price). Otherwise as stated above, items are sent out using International Airmail, this is a standard mail option, there is no tracking number with
this, so please don't email asking for one. We cannot be held liable or responsible for any missing items sent abroad. Once we have posted
something out we can do no more. If in any doubt at all then it's up to you to (and we recommend you do) add the signed for option. Once we have
posted items out it is in the hands of the postal service of those countries and there is nothing we can do about it. Otherwise items are sent as
stated above and in buying it is important we clarify that you accept our T&C when you enter into a purchase. In the UK where we can provide the
tracking number and the item shows up as undelivered after an extended period of time without successful delivery, or non return back to us, we
will refund 50% of the price.
